Privacy Policy

Welcome to FERO Environment!

Thanks for showing interest in our products and services (“Services”). The Services are provided by FERO DWC-LLC, located at Office 207, Building 4, Dubai South, Dubai, UAE.
By using our Services, you are agreeing to these terms. Please read them carefully.

Using our Services

You must follow any policies made available to you within the Services.
Don’t misuse our Services. For example, don’t interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.
Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law.
Our services display some content that is not entirely owned by FERO. This content is the sole responsibility of the entity that makes it available.
In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications.
Some of our Services are available on mobile devices. Do not use such Services in a way that distracts you and prevents you from obeying traffic or safety laws.

Your FERO Account

You will be provided a FERO account for your company by our administrator in short time. If you are using a FERO account assigned to you by your company FERO administrator, different or additional terms may apply and your administrator may be able to access or disable your account.
To protect your FERO Account, keep your password confidential. You are responsible for the activity that happens on or through your FERO Account.

Privacy and Copyright Protection

By using our Services, you agree that FERO can use such data in accordance with our privacy policies, restricted to improvement in our services.

Your Content in our Services

Our Ordering and Bidding Services allow you to upload, submit, store, send or receive content. You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours.
When you upload, submit, store, send or receive content to or through our Services, you give FERO (and transporters, who we work with) a worldwide license to use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes we make so that your content works better with our Services), communicate, publish, publicly display and distribute such content. The rights you grant in this license are for the limited purpose of operating, promoting, and improving our Services, and to develop new ones. This license continues even if you stop using our Services
Our automated systems analyze your content (including searches) to provide you personally relevant trucking features, such as customized lanes and reports. This analysis occurs as the content is sent, received, and when it is stored.

About Software in FERO Services

When a Service requires or includes downloadable software, this software may update automatically on your device once a new version or feature is available. Some Services may let you adjust your automatic update settings.
FERO gives you a professional, regional (country-specific), royalty-free (if explicitly mentioned), non-assignable and non-exclusive license to use the software provided to you by FERO as part of the Services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the trucking Services as provided by FERO, in the manner permitted by these terms. You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software.

How do we access your data?

We access the data you provide us with which is strictly necessary in order to make the application function properly. We carefully evaluate and define the purposes of any personal data processing before launching a project. We will ensure that the personal data we collect are relevant, adequate and not excessive in relation to the purpose of the processing and its eventual use (e.g. insights, marketing, promotions). This means that only necessary and relevant information for the purpose sought can be collected and processed.

Personal data we collect

We may collect the following information about you:
Information that directly identifies you. This may include your name and email address.

How do we use your data?

We will use your personal data only for the purposes for which we collect it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.
Purpose : Register you as a user on our app using your gmail and you will be verified with Google Sign In.
Type of data : Data that directly identifies you (such as your name and email address and other information included in your user profile).

How do we store your data?

Our application stores your data in our data base. We store only the data that is absolutely necessary for our application to function in its entirety. Deleting some of this data will interrupt our application functionality. However, if you do not want us to store your data, you can send us your request to tia@fero.ai and we will permanently delete it from our database.

Liability for FERO Services

WHEN PERMITTED BY LAW, FERO, AND FERO SUPPLIERS AND DISTRIBUTORS, WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF FERO, AND ITS SUPPLIERS AND DISTRIBUTORS, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES (OR, IF WE CHOOSE, TO SUPPLYING YOU THE SERVICES AGAIN). PLEASE CHECK FOR HAULIER’s INSURANCE SERVICES FOR YOUR RESPECTIVE BOOKINGS.
IN ALL CASES, FERO, AND ITS SUPPLIERS AND DISTRIBUTORS, WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.

Business uses of our Services

You must use our Services on behalf of a business, and that business should accept these terms with you as decision authority (you here by undertake to produce this as and when asked for). It will hold harmless and indemnify FERO and its affiliates, agents, and employees from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys’ fees.

About these Terms

We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. We’ll mail you the modified additional terms in the applicable Service. Changes will not apply retroactively and will become effective no sooner than fourteen days after we have mailed you. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.
If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict.
These terms control the relationship between FERO and you. They do not create any third- party beneficiary rights. For all the on-demand bookings T&C related to that trip must be honoured after acceptance of current terms, in case of any objection, DO NOT PROCEED AHEAD FOR BOOKINGS ON THE SYSTEM.
If you do not comply with these terms, and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future).
The laws of DIFC Courts, Dubai, will apply to any disputes arising out of or relating to these terms or the Services.

Write To Us

If you are a prospective Shipper, Transporter, Investor or would like to join the FERO team, write to us.