We have our own leased vehicles, which would handle your loads.
For how long you are operating in the market ?
We are operational from October, 2018.
How many trucks you have for domestic trips?
500+ Trucks are available to cater to all kinds of shipments.
Do you provide helpers? How much do they charge?
It depends on the scope of work and number of hours. For more information, you can call our representative.
What types of trucks are available with Fero?
From LCV to HCV, we handle all types of loads
What are the payment terms?
We are flexible with respect to payment terms and can provide a credit period ranging from a minimum of 15 days
Are shipments insured?
Yes, all transactions are covered under our Haulier insurance.
Do you provide customs clearance? How much do you charge for it?
Customs clearance is not a part of our service. However, we can clear the shipments at Sila and Batha border through our partner agents. Charges are as per actual receipts.
How is detention calculated?
Detention charges vary as per the waiting time and vehicle type.
Does Fero charge any cancellation fee?
Yes, For immediate cancellation there are no charges. Upon confirmation with vehicle & driver details from fero, there will be cancellation charges. These charges depend on various time frames
How do I get started with Fero Trucking?
Visit https://ferotrucking.com and Register as a Shipper. You shall receive a notification for email verification in the provided mail address. After successful verification, our Field representative shall contact you within the next 24 hours for completing Registration formalities post which your shipper panel shall be activated. That’s it!!! You are good to go.
How does Shipper Panel work?
Shipper Panel empowers all Shippers to have a holistic view of their engagement with Fero. It consists of Orders, Bidding, Real time order tracking, Rate Enquiry, Log-Bots etc. Each shipper is given with a designated username and password for secure transactions. You can also customize your dashboard according to suitable User Experience. You can also manage your own vehicles and your existing transporters from your dashboard.
How are Prices given? Are they authenticated?
Fero Trucking pools prices from the free market based on advanced Machine Learning technology. All prices are authenticated against benchmarks and after consideration of seasonality, availability, scope etc by the system, relevant prices are reflected
Can multiple users work on Shipper Panel for my company?
Yes, The Parent account can create multiple users for access under Shipper panel settings. For limit and scope, please reach out to your account manager.
How do I reset Password?
You can reset Password by logging into Shipper Panel->My Profile->Change Password.
How do I get OTP for Rates confirmation?
Every time a Rate is enquired for a New Lane and confirmed, OTP goes to the registered numbers (maximum 2 for any shipper account) for approval and confirmation of Rates before Order placement
What if I’m not happy with the rates of Fero?
You can feed in your desired rates and in a matter of minutes, we will let you know, whether your desired rates can be met for spot vehicle booking or long-term contract. You can also select to proceed for bidding among your transporters and explore market transporters.
How can I Bid for a Lane? Can I handle our company RFQ from Fero?
You can Bid for a Lane after selecting the Desired Lane on Request screen and Clicking on Bid. Submit the Bid with your Bid Rate. Notifications shall go to all participating transporters who will then submit their rates and Bidding process will happen. You can handle Annual RFQs at Fero, where team will assist you to select the ideal transporters and handle your entire operations on Fero.
What is TIA? What information can be seen on Log Bots and obtained?
TIA stands for Transport Interactive Assistant. It is the Log Bot that works as Virtual Transport Coordinators for your shipment. You can ask for current status, share documents and bills, type a text or send a recording to the Driver. It’s a multi-directional communication channel in which you will be able to view input from Driver.
Can I give orders to my own fleet through Shipper Panel?
Yes, you can manage your own fleet by allocating orders under My Fleet menu.
How can I pay Fero for the Orders?
Each shipper will have a Direct debit facility with our Company through which Payments of all invoices shall be executed by Smart Contracts on Invoice acceptance by customer and after signed off credit period.
How do I sign contracts?
Fero uses Blockchain for contracts handling mechanism, there are no physical contracts. Once for any rates you punch in the OTP obtained on SMS and mail, a smart contract is generated in the system.
How do I get started with Fero Trucking?
Visit https://ferotrucking.com and Register as a Transporter. You shall receive a notification for email verification in the provided mail address. After successful verification, our Field representative shall contact you within the next 24 hours for completing Registration formalities post which your transporter panel shall be activated. That’s it!!! You are good to go.
Which vehicles can get registered?
All types of Heavy and Light Commercial Vehicles can register with Fero Trucking. The registered number should be UAE alone.
What information can be seen on Log Bots?
Log Bot will work as Virtual Transport Coordinators. You can share current status, provide expense bills, type a text or send a recording to the shipper. Its multi-directional communication channel in which you will be able to view input from Shipper. In absence of Driver, Transporter should notify shipper via Log Bot of Order.
How do I get Paid?
All Drivers and Transporters will receive Fero Cards in which payments for their Order deliveries will be credited.
How detention works?
Detention is charged for a Shipper after the specified free time duration. Detention rates are paid to Transporter on the basis of Contract terms.
How Fero handle service charge disputes?
For any accessorial services toll, border charges are required to be uploaded in the log-bots during trip by the driver / transporter at the time of incurrence of the charges. This can also be pre-approved by the shippers / Fero customer service representative. For any detention charges to be auto-approved, driver has to ensure that data package is available throughout the journey.
How do I reset Password?
You can reset Password by logging into Transporter Panel->My Profile->Change Password.
How can I upload Lane rates?
Transporter will receive notifications on app and web on lanes that market (Shippers and other transporters) is using related to his registered lanes or possible lanes. He can accept the rates to populate his database of lanes and rates.
How can I bid for lanes?
Transporters can auto-select the combination for rates and lanes for auto-bidding to manage their busy schedules and still handle bidding scenarios. Additionally, depending on the condition, revised rates can be offered during the bidding while on the move through app or voice response via TIA.
How can TIA coordinate for my company operations?
TIA is a voice response virtual transportation coordinator, who can give rates on your behalf to customers, answer to customers on location of the vehicles as per order, source, destination, date, etc. TIA can also coordinate the journey between your drivers and Shippers.
How can I get load from Fero Trucking?
After Registering with Fero Trucking and entering all your vehicle details in the system along with the lanes of operation, you will start receiving Load notifications against your added lanes for which you have to confirm based on the availability and Rate.
How can I lease my fleet with Fero Trucking?
After you have registered your fleet with Fero Trucking portal, you will have to select the option for service as Lease. Our expert Vendor operations team will get in touch with you for fulfilling further contractual and service obligations post which you will be associated with the respective shippers.
What are the benefits of association with Fero Trucking?
Fero Trucking calls to be the most advanced trucking platform. Through our extensive list of shippers, you can be rest assured that your vehicle uptime will be the maximum. Secondly, through TIA – your personal coordination assistant, there will be an end to consecutive calls asking for status updates. You can also benefit from on-time payments through TRUX.Ai cash cards exclusively provided and bonus points on achieving remarkable service levels.
What type of trips/contracts are available with Fero Trucking?
Fero Trucking does not believe in operation across specific industry type. Transporters and Single Owners who are associated with Fero Trucking can receive loads for any types of trips ranging from domestic, cross-border, lease contract based on the availability and various other factors. So, if you have a specialized truck with minimum requirement, don’t worry- approach Fero Trucking for the maximum uptime.
Will Fero provide sim card/data package/mobile in order to give timely Log BOT updates?
Fero has attractive data package/phone plans for its associated drivers.
Write To Us
If you are a prospective Shipper, Transporter, Investor or would like to join the FERO team, write to us.